SHIPPING POLICIES

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Return a Package - Click here to learn how to return your package.   ALL CLEARANCE AND CUSTOM MADE ITEMS ARE NON-RETURNABLE. Thank you!

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Free Shipping - Orders over $60 are eligible for FREE U.S. ground shipping (with exclusions).

EXCLUSIONS INCLUDE:  CLEARANCE, SALE ITEMS, CERTAIN APPAREL ITEMS INCLUDING PULLOVERS & HOODIES SIZE 2X AND LARGER, CERTAIN HOME DECOR ITEMS, USED BOOTS,  AND FINE ART, THESE PROMOTIONS ALSO EXCLUDE OVERSIZED ITEMS THAT REQUIRE A BOX BIGGER THAN A (12X12X12 BOX).

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Free Shipping will always apply ONLY to the Contiguous 48 States, international orders and orders to Alaska/Hawaii are NOT eligible for Free Shipping. 

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Returns on FREE SHIPPING orders may be charged a minimal restocking fee. If you have any question as to whether your order qualifies for free shipping, please call the store for verification prior to placing your order. 

Shipping Policy - Please allow 2-3 business days for your order of "In Stock" items to process (3-5 business days during November and December). In addition, our shipping department is closed on Saturday and the store is closed on Sunday. If you place an order after 3pm your order will not enter processing until the next business day (after 3pm Friday will enter processing on Monday).

Please allow 7-10 business days on all "Pre-Order" items to process (10-13 business days during November and December). Pre-Order items are made as ordered. We order products on Tuesdays'. All Pre-Orders must be received prior to 12:00 noon on Tuesday to be included on that weeks delivery order. It is typically 3-4 business before we receive the items and begin the process of printing and preparing the items for shipping.

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In an effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box and will not include a packing slip.

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We reserve the right to adjust shipping charges. Additional shipping charges may apply to heavy liquids and larger sized items. Oversized packages (larger than 12" x 12" x 12") may require additional shipping charges based on prevailing rates.

 

Boot House Mercantile & Exchange reserves the right to hold any order for a security review. If your order is affected, you will be notified.

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*Please Note: Due to high volume of theft after delivery, we will now require a direct signature on all Custom Cap deliveries over $1000 value and all Fine Art to verify that it is delivered to you, which will require someone be home for the delivery.

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We cannot be held responsible for failed or stolen deliveries, please contact the shipping provider to file a claim. If you wish to have insurance on your shipment you must notify Boot House Mercantile & Exchange prior to shipping at which time we will calculate the shipping insurance amount and notify you of the additional payment required for the insurance.

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Express Shipping - When an express shipping option is selected, the order will be put at the top of the list to ship out in order to get there in the time slot requested. Any orders placed after 3pm Friday WILL NOT process until the following MONDAY, please keep that in mind when selecting express shipping.

If you choose a standard shipping class (FedEx Ground/Home, UPS Ground) the shipping timeframe will be calculated after the 2-3 business day processing time frame has been completed. Please be aware that Saturday delivery may not be available in your area.

 

Shipping Providers - Boot House Mercantile & Exchanges partners with USPS, FedEx, and UPS to ship your packages. Standard shipping orders are shipped by FedEx or UPS. Free Shipping orders and smaller items are shipped by USPS. You'll receive a shipping confirmation e-mail that will confirm which carrier was used for your products.

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FedEx/UPS Shipping - Delivery in 3-5 business days after the 2-3 business days of processing your order.  We will send you a confirmation email once your order has been shipped.  Please allow 24 hours for your tracking information to update.  You can track your package by clicking the tracking number on your confirmation email.

 

USPS Shipping - Delivery in 5-10 business days after processing your order.  We will send you a confirmation email once your order has been shipped. At its discretion, USPS will attempt one to two deliveries.  If someone is not present to accept the package, USPS may decide not to leave it at the designated address and the package may be held for pick up at your local post office or returned to sender.  If your package is not left at the designated address, please contact your local post office for details.

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Post Office Boxes - If your shipping address is a PO Box, your delivery will take longer than a physical address. We primarily ship with FedEx/UPS so FedEx/UPS will deliver to their nearest Post Office and the USPS will take over from there. Long delays can be expected when shipping to a PO Box.

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Shipping Timeframes - If you place your order before 1pm on a regular business day (Monday through Friday), your order will begin processing that day. 

If you place an order on a holiday, Saturday or Sunday, or after 3pm on a regular business day, your order will begin processing the following business day.
Actual delivery times may vary depending on item availability.
We do not ship packages on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day.

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Refused/Undeliverable Shipments - If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Boot House Mercantile & Exchange reserves the right to retain the original shipping/handling fee and to require additional payment for costs we incur related to the return of the undeliverable packages or merchandise to us before reshipping.

 

Address Changes - As you check out you will be required to verify your shipping address. Once you click that the address is correct and process your order we cannot change the shipping address without charging an additional $20 fee.

 

Shipping Charges - These rates are based on weights and the size of the box required to ship and are subject to change depending on sizes/weights of actual items ordered, we reserve the right to adjust shipping charges as necessary.

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International Orders - Please note Duty and Customs fees will be applied to your order by the shipping carrier when your order enters your country. We have no control over these cost and in some cases when a small quantity has been ordered these charges may exceed the actual cost of the goods. If you wish to cancel your order please call Customer Support at 817-454-8523 immediately. For further information on import Duty Charges please contact your local shipping office.

Unfortunately, at this time we are not able to accept refunds or exchanges for international orders.

 

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