RETURNS

 

IF YOU DID NOT PAY FULL PRICE FOR AN ITEM IT IS CONSIDERED ON SALE OR CLEARANCE. ALL SALE AND CLEARANCE ITEMS ARE NON-RETURNABLE. 

 

CAN I RETURN MY PURCHASE?

 

Merchandise may be returned in a new, unused condition within three days of the confirmed delivery date as noted by the shipper. Special orders, custom merchandise, apparel (including clothing & caps), or "free shipping" orders may not be returnable or may be subject to a minimal restocking fee.

Before you return your item, you must have a RETURN AUTHORIZATION NUMBER. Please email us at info@boothousemercantile.com with your full name, phone number and your order number (if available) and an explanation of why you need an exchange or store credit refund and we will contact you within 48 hours with instructions on how to return your purchase and a Return Authorization Number.

Shipping charges are non-refundable. The customer is responsible for the cost of shipping for exchanges and may be responsible for shipping on returns, however exclusions may apply.

If your order included a free or discounted item and the order (in whole or in part) is returned, the actual price of the free or discounted item will be deducted from refund amount UNLESS the free or discounted item is also returned OR adjusted cost still qualifies your order for the free or discounted item. All Custom items and Clearance sales are final and no refunds or exchanges will be allowed.

Unfortunately, At this time we are not able to accept refunds or exchanges for international orders.

To start the refund process, please send an email to info@boothousemercantile.com and include your order number and reason for returning the items and we will send you a form to return with your items and an authorization number showing that your return is approved.
 

REFUND PROCESS & TIME FRAME

All refunds are issued as store credit ONLY.  Boot House Mercantile & Exchange processes most returns within 7 business days of receiving the returned merchandise to our store. Once your return is processed, you will receive an email confirmation. PLEASE NOTE: The store credit will be issued in the form of an electronic gift card, or discount coupon.
 

APPAREL

There are no returns on apparel unless it is proven to have been damaged during shipment. The damage must be reported within 24 hours of delivery receipt and must be accompanied with photos of the shipping container prior to opening.  Please be advised all colors look differently on each electronic device and Boot House Mercantile & Exchange is not responsible for color variations.  Size charts are provided for all apparel and Boot House Mercantile & Exchange is not responsible for incorrect size.

​

CUSTOM OR SPECIAL ORDER POLICY

There are no returns or exchanges on Custom or Special Order items.

 

Exchanges are only available on non apparel items and only applies to items which are still in stock. 

​

Boot House Mercantile & Exchange values your business and will work to find an amicable solution if you do have an issue with your product.